Interactive Technology Solution to improve One Window Service

Interactive Technology Solution to improve One Window Service

To tackle the challenge arising in the implementation, the OW4C project under the support from USAID, through human centered design process, uses the innovative technology solutions to help making service information of the OWSO service accessible to the public via using Interactive Voice Response (IVR) and Facebook Chatbot.

Can an ethnic minority community lead the monitoring of an environmental issue? Slow and invisible impact vs day-to-day priorities and needs. Will we get there?

Can an ethnic minority community lead the monitoring of an environmental issue? Slow and invisible impact vs day-to-day priorities and needs. Will we get there?

It was 8 am on Saturday morning at the Ban Huai Kon International Border Crossing Point between northern Thailand and Laos. Many people from Laos, mostly women, and children were walking to the Thai side with bags of vegetables, honey and herbs they collected from the forest, as well as other handmade textiles, to sell in the market in Thailand.

If You Don’t Go, You Won’t Know: The Logistics of Human Centered Design
Validating new hotline targeting informal workers through field tests